Question 1

Corona Virus (Covid-19)

Accepted Answer

--- Updated, Monday 16th March ---
 
Following the evolving situation regarding Coronavirus (COVID-19), we will update this page to let you know what Giddy Photo Booths are doing to support you. As the situation continues to evolve, we will always ensure your safety and provide flexibility. We really appreciate customers understanding as we move forward. 
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Safety
The safety of our customers and employees remains our highest priority;
We are closely following all NHS and Government guidelines and we would ask you also to support us and help minimise the risks of spreading infection;
We review developments from governments and other authorities regularly to ensure we continue to provide the highest cleaning and hygiene standards, regardless of the situation;
We are updating our internal policies as the situation develops;
We continue to review and communicate our Coronavirus policy throughout our business.
 
For more information, please consult the UK Government's website on Coronavirus.
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
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Giddy Photo Booth Bookings
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We have been carefully adapting our booking policy to give you an increased degree of flexibility when booking with us. 
 
Anyone making a new booking between today and 31st May 2020 will be allowed to amend free of charge.  The re-booking date is subject to availability.  Any postponement after this will be reserved up to 12 months.   
 
Anyone with an existing booking can postpone for a period of 12 months.  Re-booking is subject to availability.  
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Contact us: info@giddyphotobooths.com

Question 2

How much does it cost to book my very own Giddy Photo Booth

Accepted Answer

£50 booking fee (non-refundable) is all that is required.  This guarantees your date and your price.

Question 3

How far do we travel?

Accepted Answer

We travel 30 miles of PE15 completely free of charge.  Please contact us if your venue is outside this area and we can quote you according to your requirements.
 
We do travel further often, so please do let us know and let us see what we can do for you.

Question 4

How much space do I need for the inflatable?

Accepted Answer

The inflatable is 8ft x 8ft x 8ft.  We therefore recomment 2ft free all around the booth to enable room for props and guestbook stand to be put up.
 
We advise that 2ft is provided between the top of the inflatable and the ceiling.

Question 5

Does an attendant stay with the Photo Booth?

Accepted Answer

We always have an attendant stay with the photo booth to take care of everything for you.  You don't just hire the photo booth, you are hiring the complete service.  Our Giddy Attendants encourage your guests to leave a comment in your guest book and if you also ordered a guest book your Giddy assistant will also ensure a copy of every group shot photo is included in your guest book.  They are there so you don't need to worry.

Question 6

Do you have insurance?

Accepted Answer

Yes - all professional photo booth companies MUST have public liability insurance.  We have 2M public liability insurance for your piece of mind.

Question 7

How long does it take to set up the photo booth?

Accepted Answer

Average setup time is between 30-45 mins.  We will arrive 1 hour before your photo booth hire time.  Our setup and take down times are done OUTSIDE your contracted hire time, so you don't miss a moment.

Question 8

Do I get a digital copy of the images after the event?

Accepted Answer

Yes - you will receive a USB with all the images taken. This will be handed to the host at the end of the night.

Question 9

Can our guests view / download images after the event?

Accepted Answer

Yes -Your guests can download their own digital copy from our website by visiting your secure page on our Gallery page.  Simply provide them the password.

Question 10

What printers do you use?

Accepted Answer

We use thermal dye sublimation professional photo printers.  Creating brilliant high quality photo prints, delivering Hi resolution, studio quality, natural image sharpness and clarity to bring you the very best images every time.

Question 11

What Cameras do you use?

Accepted Answer

All our photo booths use high end professional DSLR cameras resulting in sharp quality pictures.

Question 12

How does the guest book work?

Accepted Answer

We print an extra copy at the time of printing for your guests and our Giddy assistant will put one in your guest book and encourage your guests to write something special for you.  Your guest book is handed to you at the end of the evening with a USB.

Question 13

What are your terms and conditions?

Accepted Answer

Terms and Conditions of hire @ Jan 2020
Terms and Conditions
Booking, Deposit & Payment 
1. To secure your booking, a non-refundable booking fee of £50.00 must be paid and a booking form must be completed.
2. The full balance will become payable 14 days prior to the date of your event and in all cases prior to the hire commencing.
3. We will contact you 14 days prior to your event date to request payment of the final balance due.
4. Bank transfer is the preferred method of payment and we will send you our bank details to facilitate this.
5. We can also accept payment of the final balance by PayPal or credit card, although this method will incur an additional processing fee of 3.5%.
6. A receipt will be issued on request.
7. The operator will not operate the photobooth until payment has been made in full (unless otherwise agreed in writing)
8. Advertised prices and packages are subject to change without prior notification. 
hire Time 
9. Your photobooth will be made available for the hire time you have booked based on the actual usage time at the venue, excluding set-up and take down.
10. We will arrive approx 1 hour before the hire time starts to set up and leave approx 1 hour after the hire ends.
11. If we are not ready to start at the agreed time due to our fault, we will still operate the photobooth for the agreed hire time by extending the finishing time (venue permitting).
12. If the hire does not start at the agreed time, as setup has been delayed due to unforeseen circumstances that are not our fault, then the hire will still end at the time booked.
13. If we have setup on time but the hire does not start at the agreed time due to over running of previous activities, the hire will still end as per the agreed time on the booking.
14. Should allocated supplies be used, the actual hire time may be reduced.
15. Additional hours can be purchased on the night for £60 per hour or £50 if booked in advance. 
Photos 
16. If you choose a package with double prints, the photobooth will print 2 copies on each visit, one copy for your guests to share and one for your album. 
17. If you choose a package with multiple prints, the booth will print a copy for each person inside the booth, up to maximum of 6 copies, plus a copy for your album. For example, if there are 5 people in the booth it will print 6 copies so that they each get a copy plus a further copy for the album.
18. Guests may enter the photobooth as many times as they would like within the hire period.
19. The copyright of all images will remain with Giddy Photo Booths Limited and by accepting these terms and conditions you are granting us the right to use any and all images taken on an event for marketing and promotional activities involving both digital, web & printed material. 
20. We will endeavour to provide the supplies and equipment ordered, but the operator reserves the right to substitute supplies or equipment at any time should there be a need. Our booth's come with a standard black background, our studio booth is a white background.
Photobooth Set Up 
21. It usually takes an hour to set the photobooth up and then an hour to take down.
22. Please inform us of any circumstances that would make setting the photobooth up more demanding, such as stairs, long distances from unloading areas etc.
23. We allocate 1 hour to set the photobooth up and take it down, which is included in the package price. If there are any complications that lead to a longer setup and breakdown time then this will come out of the run time.
24. The equipment will be setup in one location only as agreed on arrival and will not be moved once set up.
25. It is the responsibility of the hirer to ensure that the venue will accept the use of the photobooth on their premises.
26. Any specific criteria that the venue require such as PAT certification must be made known to us at least 30 days before the event date.
27. The hirer will arrange for sufficient space to be provided in positioning the photobooth to allow safe use of the equipment by the operator and guests.
28. The hirer will arrange for the photobooth’s final position to be close to an electrical socket of 220-240v fitted with a 13amp trip.
29. The photobooth draws 600 watts. 
damage to the Photobooth, Equipment and Props 
30. Any damage caused to the photobooth caused by the hirer or their guests will be compensated in full by the hirer.
31. Props are provided for the entertainment of the guests and as an accessory item during the hire session and remain the property of Giddy Photo Booths Limited
32. The hirer will be responsible for any loss resulting from theft or damage to the props during a hire session.
33. We will take every effort to prevent the loss or damage to your guest book created during an event, however, we will not be held responsible for any damage caused by guest behaviour.
34. We accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment. 
Guest Behaviour 
35. The hirer is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event.
36. Whilst we encourage the fun use of the photobooth, if we feel that the photobooth is not being treated in a respectful manner we will ask the guest(s) to leave the photobooth.
37. We will not accept any threatening or abusive behaviour and if this occurs we will stop the use of the photobooth and dismantle the equipment without a refund. 
38. No food or drinks are allowed in the photobooth.
Technical Issues / Failure to Supply
39. In the unlikely event of a technical problem with the photobooth or events beyond our control a refund will be given pro-rata to any time lost.
40. The operator cannot be held responsible for any failure to provide a service of supplies or equipment if the operator has no control over the circumstances which may withhold all or part of the supply.
41. These may include but are not limited to traffic delays, severe weather conditions, breakdown of our vehicles, sickness, equipment failure or delay in operating the unit for any other reason outside of our control.
42. If we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to a refund of all the monies paid.
43. Failure to supply due to the venue or client issues will not result in a refund.
44. All of our bookings are kept onsite and although we try to email you around 2 weeks before your booking, if you haven't heard from us then please drop us an email. 
Insurance 
45. We carry £2 million Public Liability insurance.
46. The operator will provide a copy of insurance details should the venue request one. 
Booking Cancellations 
47. We understand that your circumstances can change but we would ask for as much notice as possible in the event that you need to cancel your booking.
48. The 25% booking deposit is non-refundable in all cases.
49. Any cancellations will be subject to the following cancellation charges:
- Within 8 weeks prior to the event date – 20% of the final balance
- Within 6 weeks prior to the event date – 50% of the final balance
- Within 4 weeks prior to the event date – 75% of the final balance
- Within 2 weeks prior to the event date – 100% of the final balance 
Acceptance Of Terms & Conditions 
50. The hirer agrees that in providing a booking form and the payment of at least a deposit, the hirer accepts these terms and conditions.

Question 14

How do I go about getting my Personalised Template done

Accepted Answer

At the time of booking you will receive a booking confirmation form which will also included details on what you need to provide to get started.  Simply reply with your favourite template style and let our team know what colours you want - and they will produce a template for you to review.  On reviewing your template draft, tell our team what is working and what is not, and let our team make the necessary changes until you are satisfied.
 
If you need to contact us at any time regarding your template or changes please email our team info@giddyphotobooths.com.  They will be happy to assist.

Frequently asked questions